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We do our best to ship within 48 hours, however, the allocation and order processing functions happen within hours. Once an order is in the allocation and processing stage, orders cannot be cancelled. Some things that could cause a delay in shipping are:


  1. Bad addresses/invalid addresses/missing apartment or suite numbers
  2. Allocating inventory from different locations
  3. Any edits to addresses or products on an order
  4. Fraud clearing service slow to clear higher risk orders

All domestic orders will be fulfilled by UPS or USPS. International orders are fulfilled by UPS or DHL at the customer's discretion. Once an order is shipped, customers will receive tracking information by Email and SMS text. An order is no longer the responsibility of Napoly Menswear once it has been picked up and received by a shipping carrier. Any order that has been damaged or lost during shipment is not the responsibility of Napoly Menswear and cannot be returned. We suggest adding Route insurance to your order before checking out, otherwise you should start a claim with the shipping carrier that was used.


If you have any shipping questions, please fill out questionnaire below and someone will get back to you.