OUR RETURNS & EXCHANGES POLICY If You are not Satisfied with Your Purchase, We will Refund your money on Brand New Merchandise Within 14 days of Order Placement that has all original Tags and Packaging Minus the Shipping Costs. Purchases that qualified for Free Shipping will still be deducted if Order is Returned. No Refunds or Exchanges on Altered Items. You Must email us first for an exchange with your order number. If your order is past the 14 days exchange time then the sale is considered final. Please note: Return shipping costs are the customer’s responsibility. We cannot accept C.O.D. packages. Shipping charges will not be refunded. We are happy to accept an exchange as long as the merchandise is still brand new in original condition with original packaging that is re-sellable. Dress Shirts Can Only Be Exchange Unopened; We will not exchange for any opened Dress Shirts. Special Orders are Nonexchangeable and Nonrefundable; "Special orders" apply to items that have to be ordered or altered. Please email us for a Return Authorization code Request and you will be instructed on how to mail Your Order; Any Package Returned without a Return Authorization Code Will Be Refused. We recommend that you send your package via insured parcel post or other traceable method. Customers are responsible for the safe return of merchandise. Napoly Menswear is not responsible for returns until they are received in our store.