Returns & Exchanges

RETURNS AND EXCHANGES PORTAL

Need a different color, size, or want to return your items? Try our new returns portal first to help streamline the process!

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NO REFUNDS; STORE CREDIT ONLY

SALE ITEMS ARE NON-RETURNABLE/EXCHANGEABLE

If You are not Satisfied with Your Purchase, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire and can be used with a discount code. Any merchandise that you wish to return must be sent within 7 days of arrival. If your order has been received for more than 7 days, then the sale is considered final. Purchases that qualified for Free Shipping will still be deducted if Order is Returned. No Refunds or Exchanges on Altered Items. You Must email us first for an exchange with your order number. An exchange can only be done once per order. Please note: Return shipping costs are the customer’s responsibility. We cannot accept C.O.D. packages. Shipping charges will not be refunded. We are happy to accept an exchange as long as the merchandise is still brand new in original condition with original packaging that is re-sellable. Any order that has been damaged or lost during shipment is not the responsibility of Napoly Menswear and cannot be returned; you should start a claim with the shipping carrier that was used. Dress Shirts Can Only Be Exchanged Unopened; We will not exchange for any opened Dress Shirts. Special Orders are Nonexchangeable and Nonrefundable; "Special orders" apply to items that have to be ordered or altered. Any item that was purchased while it is on sale (on the sale page) is final sale (cannot be exchanged, cannot be returned, and cannot be refunded). Please email us for a Return Authorization code Request and you will be instructed on how to mail Your Order; Any Package Returned without a Return Authorization Code Will Be Refused. We recommend that you send your package via insured parcel post or other traceable method. Customers are responsible for the safe return of merchandise. Napoly Menswear is not responsible for returns until they are received in our store.